Debt recovery: the case for a customer-centric approach

Picture of Elizabeth Jenkins-Smalley

Elizabeth Jenkins-Smalley

Editor In Chief at The Executive Magazine

Monica Mackintosh, customer services director of Echo Managed Services discusses a worrying rise in the use of bailiffs for debt recovery in local authorities.
Levels of UK debt are increasingly on the rise. Indeed, recent estimates from the Organisation for Economic Co-operation and Development have warned that household arrears are escalating at...


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