Business, Podcast

Podcast: Putting AI and automation to work

Unlocking AI's full potential means transforming entire processes, not just tasks. Join Sally-Anne Hicks, Experian's Global VP of Automation, on the ServiceNow EXECUTIVE CIRCLE podcast to discover how the company revolutionises customer service with innovative AI strategies, from faster software delivery to seamless customer onboarding

Elizabeth Jenkins-Smalley

Editor In Chief at The Executive Magazine

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A holistic approach to AI

Unlocking the full potential of AI and automation is no longer about streamlining tasks — it’s about reimagining entire processes. That’s why global information services company Experian is transforming the way it serves customers, through a comprehensive strategy that touches every aspect of operations.

In this episode of the ServiceNow EXECUTIVE CIRCLE podcast, Sally-Anne Hicks, Global VP of Automation at Experian discusses how the organisation is taking automation beyond task-level improvements. Tune in for insights around how to identify AI use cases for adding value to operations — from accelerating software delivery to enabling one-click customer onboarding — all as part of a holistic approach. 

ServiceNow EXECUTIVE CIRCLE is a community of industry experts, visionaries and leaders who activate and shape business strategy from the world’s most innovative organisations. Explore events, networking opportunities, articles, and podcasts here.