Multiverse has appointed former Amazon and Spotify VP Jay Richman as its new Chief Product Officer, a senior hire that marks an important moment for the fast growing business.

Richman is relocating from New York to London to take on the role. He joins at a time when Multiverse has passed $100 million in annual revenue, with net revenue retention now above 120%. Richman’s move to the UK comes at a time when competition for senior tech talent is intense. London continues to attract global leaders who want to build ambitious companies with international reach. For Multiverse, which is headquartered in London and growing across Europe and the US, it adds further depth to its leadership team at home.

“As a native New Yorker, I don’t say this lightly, but London genuinely feels like a city on the upswing. The talent density is remarkable and it has become a place where people from all over the world come not just to work, but to build.”

Jay Richman, Chief Product Officer, Multiverse

As Chief Product Officer, Richman will lead the development of Multiverse’s technology platform. Today, it supports more than 30,000 learners across 1,500 organisations, helping businesses build real capability in AI, data and digital skills.

Guided by AI, Driven by People

Multiverse takes a practical approach to learning, as their programmes combine human coaching with technology, so learners apply new skills directly to their day to day roles. At the centre is Atlas, its Socratic AI coach, which guides users through real workplace challenges rather than textbook exercises. Daily active users of Atlas have more than tripled over the past year, showing strong demand for this kind of applied learning.

Multiverse feels like the right company, in the right place, at the right time, while much of the tech industry is focused on humans making machines smarter, Multiverse is taking a different bet: building machines that make humans smarter. Central to this is building a great product experience that customers want to keep coming back to, which will help us to scale this mission globally.”

Jay Richman, Chief Product Officer, Multiverse

Richman’s career has placed him at the heart of several major technology moments. He worked on the launch of Hulu in the early days of streaming, helping shape one of the first large scale platforms in the space. He then spent a decade at Spotify, where he played a key role in growing its advertising, subscription and podcast businesses, and helped prepare the company for its public listing. Most recently at Amazon, he focused on building AI driven systems that create and optimise content using generative and agentic AI.

Across each role, the focus has been on building products that people return to and that businesses rely on. That experience now moves into the world of workforce development and education.

Staying Ahead in a Fast-Moving World

Founded by CEO Euan Blair, Multiverse has partnered with more than 1,500 organisations since 2016. Clients include Babcock International, John Lewis Partnership and KPMG. More than 30,000 apprentices have completed programmes in AI, data and digital skills.

According to the company, learners have delivered over $2 billion in return on investment for their employers by improving processes, productivity and performance. The business has also expanded into Germany, with plans to upskill 100,000 workers as companies look to strengthen their digital capability.

“Jay has built technology platforms that reshape how people interact with media, commerce, and content, driving meaningful shifts in behaviour at scale. As we expand our efforts to equip as many people as possible with the skills to seize the opportunities of technology, Jay’s experience building enterprise-grade AI systems deployed globally will be vital. He shares our conviction that AI’s greatest value lies in expanding human capability and judgment, rather than just driving short-term efficiency.”

Euan Blair, CEO and Founder, Multiverse

There is plenty of noise around AI at the moment. Much of it focuses on automation and cost cutting. Multiverse is taking a longer term view. Its focus is on giving people the confidence and skills to work alongside technology, not compete with it.

With Richman now leading product, the company is doubling down on that belief. In a market moving quickly, the real advantage may come from helping people keep pace.