Author name: Elizabeth Jenkins-Smalley

Editor In Chief at The Executive Magazine

Debt recovery: the case for a customer-centric approach

Monica Mackintosh, customer services director of Echo Managed Services discusses a worrying rise in the use of bailiffs for debt recovery in local authorities. Levels of UK debt are increasingly on the rise. Indeed, recent estimates from the Organisation for Economic Co-operation and Development have warned that household arrears are escalating at an alarming rate, posing […]

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Why Procurement is the best friend you never knew you had

Misunderstood, sometimes peripheral, always underrated: Procurement executives are the business world’s very own goth music scene. And just like the great goth bands, they had their heyday when things were tough.   After the 2008 crash, when CFOs were busy turning budgets into confetti, it was frequently their counterparts in procurement that delivered huge cost

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GOING THE EXTRA MILE IS KEY TO A SUCCESSFUL CAREER

GOING THE EXTRA MILE IS KEY TO A SUCCESSFUL CAREER, SAYS OUTGOING BOSS AFTER FOUR DECADES AT PICKERSGILL-KAYE After more than 42 years’ service with Leeds-based lock manufacturer Pickersgill-Kaye, General Manager Peter Murphy has called time on a career which began as a student work placement in the summer of 1974, then progressing from an apprentice

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